Return policy & warranty

Warranty

Hikari To Iro offers 30 days repair warranty on every item sold through our online store. 

Returning policy 

We reserve the right to refuse a refund for any items returned misused, damaged, incomplete, or otherwise returned in a different condition to the original sale. Any and all accessories included with the purchase must also be returned.

Note that some cameras have their quirks and particular settings which must be followed carefully through their manuals, otherwise can be damaged due to improper use (changing a shutter speed before winding a camera on, don’t attach the lens properly cocking the shutter, lack of battery and forcing mechanics etc). It is your responsibility to research an item before use and follow the recommended instructions. If you are not 100% sure of what you do, please ask us and we’ll be happy to provide you an online instructions manual if the original one wasn’t included in your purchase.  

We will refund part of or all the return costs incurred if our item has been incorrectly supplied or found to be faulty within 7 days of receipt. We will cover up to the cost of the original postage charge for the item when the order was placed.

We unfortunately cannot offer refunds on postage on orders outside of the EU.

If you are not happy with the goods received, you must either return the goods to us keeping in mind the terms outlined here, or accept them for the price paid.

Unless expressly stated or otherwise agreed prior to purchase, buyers must cover all return costs on order cancellations for any reason apart from those stated above. As we sell used equipments, it is also at our discretion to accept a return for items which have no faults or no other similar issues, such as if the buyer changes their mind about a purchase. Accepting a return for an item with no faults or other disagreements means to charge a 10% restocking fee.

If you are returning an item from a country out of the European Union (UK, America, Canada, Asia), you must explicitly mark any goods sent back to us from outside the EU as a return on customs forms. In the event of this not being declared correctly, any outstanding customs duty will be deducted from the refund.